Our site is hosted by Yahoo, which uses the highest
methods of security and encryption (SSL) from VeriSign to protect
your credit card information. ChinatownOnlineUSA.com is committed
to offering our customers the highest level of privacy. We will
never share our customers' e-mail, mailing address, name, etc. with
anyone.
To Place an Order
You can place an order online, by fax or by mail. We accept U.S.-issued
credit and debit cards of Visa, MasterCard and Discover which have
billing addresses in the United States. We also accept U.S.-issued
American Express cards (clicking on Check out with PayPal
or Pay using PayPal while you checking out), money
order and cashers check (make check payable to: ChinatownOnlineUSA.com).
You can also use your existing U.S. PayPal account to pay. Your
order is shipped to your PayPal confirmed address only.
Tax
There is no sales tax for orders placed outside of the state of
New York.
New York residents will be charged 8.375% sales tax for taxable
items when checking out. American ginseng and fish oil are NOT taxable.
Shipping
All orders shipping to the 48 contiguous states are shipped usually
via UPS Ground (occasionally via USPS Parcel Post Mail or Priority
Mail), unless indicated otherwise by customers. We reserve the right
to choose the carrier to meet your need. Please call our toll-free
1-888-349-2692 if you have special need on shipping.
Usually orders are shipped out in the same or next business day.
Orders placed and accepted before 1:00 PM EST on business days will
be shipped that same day. Orders placed after 1:00 PM EST will be
shipped next day. Normally you can begin to track your shipment
at the same night of shipping.
Occasionally orders are shipped in 2-3 business days after payments
are received and accepted. If you are in urgent need of your order,
please feel free to call our customer service at 1-888-349-2692
regarding the shipment of your order.
We usually do not require an adult signature for deliveries, but
please note that the decision to leave your package without a signature
is at the discretion of the delivery driver. If you want an item
left at your doorstep, the best thing to do is leave a note on your
door asking the driver to leave your package with "No Signature
Required." Be sure to include your name and tracking number on the
note.
The regular shipping charges within the 48 contiguous states are
as follows:
| Merchandise Total |
Shipping Charge |
| $10.00 to $49.99 |
$11.95 |
| $50.00 to $94.99 |
$8.95 |
| $95.00 and up |
$0.00 |
Shipping to Alaska and Hawaii
For shipments to Alaska and Hawaii, a minimum of $10 extra charge
applies for all orders. If your order includes heavy items such
as fish oil, lecithin, liquid calcium ..., additional shipping
charge may apply. If so, we will let you know how much we would
charge, and we do not process your order until you agree with
the additional shipping charge. We usually use USPS Priority
Mail for small and light package and use USPS Parcel Post Mail
for big or heavy package. We reserve the right to choose an
appropriate shipment method.
We do not ship to other parts of the United States than the
50 states.
To calculate delivery time, please refer to the UPS ground time-in-transit
map below.
Return Policy
30 Day No Hassle Money Back Guaranteed!
ChinatownOnlineUSA.com is dedicated to customer satisfaction. Quality
of product is our number one priority at selecting. If you don't
like any item you purchased from us, you can return it within 30
days of purchase. All returns are accepted if the products are in
resalable and new condition.
We are so confident with the quality and prices of our products
that there is NO re-stocking fee for returning
any products. You can get a full refund. This is a guarantee!
Please note that it is customer's responsibility to pay return shipping
fees. These fees are non-refundable.
Contact information
Mailing Address:
ChinatownOnlineUSA.com
1299 Mason Ave
Staten Island, NY 10306
Customer service hours:
Monday - Friday, 10:00 a.m. to 5:00 p.m., Eastern Time (ET).
Phone: (Toll-free) 800-938-8598
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